Privacy Policy

Account Information:

• Name, email address, phone number, and password
• Profile photo and biographical information
• User type (buyer, seller, or agent)
• For agents: license number, brokerage information, and professional credentials

Property Information (Sellers):

• Property address, description, and specifications (bedrooms, bathrooms, square footage)
• Property stories, memories, and lifestyle descriptions you share
• Photos, videos, and virtual tours of your property
• Pricing information and property history
• Neighborhood descriptions and local amenities
• HOA information, property taxes, and utility costs

Search and Preference Information (Buyers):

• Search queries, including lifestyle and narrative-based searches
• Saved properties and favorites
• Location preferences and budget ranges
• Desired home features and lifestyle requirements
• Communication preferences and notification settings

Transaction-Related Information:

• Inquiries and messages sent through the platform
• Showing requests and scheduling information
• Feedback and reviews

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: Pages viewed, features used, search queries, time spent on pages
• Location Data: General location based on IP address; precise location if you enable location services
• Log Data: IP addresses, access times, referring URLs, error logs

• Property Data Providers: Public records, MLS data, and property valuation information
• Social Login: If you sign in via Google, Facebook, or other providers, we receive your basic profile information
• Real Estate Agents: Information shared by agents on behalf of their clients
• Analytics Partners: Aggregated usage data and demographic information

• Create and manage your account
• Process and display property listings
• Enable story creation and narrative generation with AI assistance
• Power our conversational search to match buyers with properties
• Facilitate communication between buyers, sellers, and agents
• Schedule property showings and manage inquiries

• Analyze usage patterns to improve user experience
• Train and improve our AI models for better narrative generation and search results
• Develop new features and functionality
• Conduct research and analytics

• Send service-related notifications (listing updates, inquiry responses, account alerts)
• Provide customer support
• Send marketing communications (with your consent)
• Share relevant property recommendations based on your preferences

• Prevent fraud and ensure platform security
• Verify agent credentials and licensing
• Enforce our Terms of Service
• Comply with legal obligations

Property listings are public by design. When you create a listing, the following information becomes visible to other users:

• Property address, photos, videos, and descriptions
• Property stories and narrative content
• Seller or agent contact information (as you choose to display)
• Listing agent information (if applicable)

When you inquire about a property or work with an agent:

• Your contact information is shared with listing agents and sellers
• Your search preferences may be shared with agents you engage
• Showing requests include your basic contact details

We work with trusted third parties who help us operate our Services:

• Cloud Infrastructure: Data storage and processing
• Analytics Providers: Understanding usage patterns
• AI Service Providers: Powering narrative generation and search features
• Payment Processors: Processing premium service payments
• Email Service Providers: Sending communications
• Mapping Services: Displaying property locations

We may disclose your information when required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Investigate fraud or security concerns
• Enforce our Terms of Service

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.

• Essential Cookies: Required for basic platform functionality, authentication, and security
• Functional Cookies: Remember your preferences, saved searches, and display settings
• Analytics Cookies: Help us understand how users interact with our platform
• Marketing Cookies: Enable personalized property recommendations and relevant advertising

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect platform functionality, such as saved searches or login persistence.

Our platform does not currently respond to "Do Not Track" browser signals. However, you can use the cookie management options described above to control tracking.

You can access your account information and download your data, including property listings and stories, through your account settings or by contacting us.

You can update or correct your personal information through your account settings or by contacting our support team.

You can request deletion of your account and personal information. Note that some information may be retained as required by law or for legitimate business purposes. Public property listings that have been viewed or saved by other users may retain certain information for continuity.

You can opt out of marketing communications by:

• Clicking "unsubscribe" in any marketing email
• Adjusting your notification preferences in account settings
• Contacting us at privacy@realestory.com

Depending on your location, you may have additional rights under state privacy laws:

California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, opt out of "sales" of personal information, and not be discriminated against for exercising your rights. To exercise these rights, contact us at privacy@realestory.com or call 1-888-REALEST.

Virginia, Colorado, Connecticut, and Utah Residents: Similar rights apply under your state's privacy laws. Contact us to exercise your rights.

Property addresses are inherently public when listed for sale. By creating a listing, you acknowledge that the property address will be visible to all users and may be indexed by search engines.

The stories and memories you share about your home are a unique feature of Realestory. We encourage you to share meaningfully while being mindful of:

• Not including information about neighbors or previous occupants without consent
• Avoiding sensitive personal details that you wouldn't want publicly associated with the property
• Understanding that stories may persist even after a property is sold (you can request removal)

Ensure that photos and videos of your property do not inadvertently capture personal items, documents, or information about individuals (such as family photos or mail with addresses). We recommend reviewing all media before upload.